Privacy Policy

Information We Collect

When you open an account or make use of our services we gather information that identifies you personally. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. We also collect verification documents required to meet regulatory obligations, such as proof of identity and address.

In addition to the data you give us directly, we automatically receive certain technical information whenever you visit the site. This may include your IP address, browser type and version, device operating system, pages visited, time spent on each page and referral source. Location data may also be collected where you have permitted access to it.

How We Use Your Information

We use the personal data we hold for several lawful purposes. Primarily, this information allows us to create and manage your gaming account, process deposits and withdrawals, and deliver the games and services you request. We also use it to verify your identity, prevent fraud, meet anti-money laundering and responsible gambling requirements, and comply with all applicable laws and licensing conditions.

With your consent, or where we have a legitimate interest, we may send you promotional communications about new games, bonuses and offers that we believe will interest you. You can change your marketing preferences at any time through your account settings or by contacting customer support.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share it with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, analytics providers and IT security companies. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your data where required by law, regulation or court order. This includes sharing information with the UK Gambling Commission or other regulatory bodies when necessary for licensing compliance, anti-money laundering investigations or the prevention of crime.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve your overall experience. Essential cookies allow you to move around the site and use key features such as accessing your account and placing bets. Analytical and performance cookies help us understand how visitors use the site so we can make improvements.

You can manage your cookie preferences through the cookie banner that appears when you first visit the site or via your browser settings. Please note that disabling certain cookies may affect the functionality of the website and the services we can offer you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain high standards of data protection.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. These include the right to access the data we hold about you, to request correction of inaccurate information, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent you have previously given.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to countries that do not offer an equivalent level of protection, we ensure suitable safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain aware of how we use your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility on the website or by emailing the address provided in your account dashboard.

This policy is effective as of April 2025.